Shipping policy
Thank you for shopping with The Prodigal Redemption. We want your order to arrive safely and as quickly as possible.
Order Processing
Orders are typically processed within 1 to 3 business days. Some made-to-order, personalized, or supplier-fulfilled items may require additional processing time depending on the product.
United States Shipping
Shipping rates for U.S. orders are shown at checkout. Current shipping options are:
- Standard Shipping: $5.99
- Priority Shipping: $11.99
- Free Shipping on orders of $70 or more
Estimated delivery times for U.S. orders:
- Standard Shipping: 2 to 5 business days
- Priority Shipping: 1 to 2 business days
Canada Shipping
Shipping rates for Canada orders are shown at checkout. Current shipping options are:
- Canada Standard Shipping: $9.70
- Canada Priority Shipping: $21.50
- Free Shipping on orders of $70 or more
Estimated delivery times for Canada orders:
- Standard Shipping: 4 to 8 business days
- Priority Shipping: 2 to 5 business days
International Shipping
We ship to select international destinations. International shipping rates are calculated at checkout based on destination, product type, weight, and fulfillment partner. Current international starting rates may include:
- International Standard Shipping: from $9.22
- International Priority Shipping: from $24.50
Estimated delivery times for international orders:
- Standard Shipping: 3 to 10 business days
- Priority Shipping: 2 to 5 business days
Please note that international shipping charges may vary depending on the item ordered and destination country.
Customs, Duties, and Taxes
International orders may be subject to customs duties, import taxes, or other local fees once the package reaches the destination country. These charges are the responsibility of the customer unless otherwise stated at checkout.
Multiple Fulfillment Partners
Some products in our store ship through different fulfillment partners. Because of this, shipping prices and delivery windows may vary by product. Final shipping costs are always shown at checkout before purchase.
Tracking
Once your order has shipped, you will receive tracking information by email if available.
Incorrect Addresses
Please make sure your shipping address is correct before placing your order. The Prodigal Redemption is not responsible for delays or delivery issues caused by incorrect or incomplete shipping information.
Delays
Delivery times are estimates and may be affected by holidays, weather, customs processing, carrier delays, or high order volume.
Lost or Stolen Packages
If your order is marked as delivered but you have not received it, please contact the shipping carrier first. If you still need help, contact us and we will do our best to assist.
Contact
For shipping questions, please contact us through support email. support@theprodigalredemption.com